Privacy Policy

Alexa & Arcadia values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make a purchase, or engage with our services.

1. Information We Collect

We collect personal and non-personal information to provide and improve our services, including:

Personal Information:
- Name, email address, phone number, and shipping/billing addresses when you place an order or sign up for an account.
- Payment information (e.g., credit/debit card details) processed securely through our payment gateway.
Non-Personal Information:
- IP address, browser type, device information, and browsing activity on our website.
- Cookies and similar technologies to enhance your experience and analyze website traffic.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders, including shipping and payment confirmation.
Provide customer support and respond to inquiries.
Send updates on promotions, new products, or services (only with your consent).
Improve our website, services, and user experience.
Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

Service Providers: Third-party partners who help process payments, ship orders, or host our website.
Legal Authorities: When required by law or to protect our rights and safety.

4. Cookies and Tracking Technologies

Our website uses cookies to personalize your experience and track usage. You can manage cookie preferences in your browser settings, but some website features may be unavailable if you disable cookies.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute data security.

6. Your Rights

You have the right to:

Access, update, or delete your personal information.
Opt-out of receiving promotional communications.
Request a copy of the data we hold about you.

To exercise these rights, contact us at [email protected].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing your information.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]
Phone: +43 664 546 4180
Address: Schuhmeierstraße 21, A-2231 Strasshof